Terms & Conditions

Terms of Sale:
GluDown, Inc. offers the Net 30 terms for customers who submit a credit application and are approved by the credit department. Otherwise, all shipments must be prepaid before shipment. For additional information on these terms please contact our Customer Service Department.

Sales Tax:
GluDown, Inc. is required to collect sales tax for shipments delivered within the State of Texas, unless the purchase is for re-sale or is tax exempt.  A re-sale or tax exempt certificate must be on file before a shipment is invoiced to avoid being charged Texas Sales Tax. Please contact our Customer Service Department if you have questions.

Returns:

  • Product returns must be approved by GluDown in advance of the return.
  • Products must have at least 30% of their shelf life remaining to be returned.
  • Products returned within 60 days of invoice will not receive a restock fee. Products returned after 60 days of invoice will receive a 20% restocking fee.

Warranties:
GLUDOWN, INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUIDNG, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. User is responsible for determining whether the product is fit for a particular purpose and suitable for user’s method of application. Please remember that many factors can affect the use and performance of any adhesive in a particular application. Given the variety of factors that can affect the use and performance of a GluDown, Inc. product, some of which are uniquely within the user’s knowledge and control, it is essential that the user evaluate the product to determine whether it is fit for a particular purpose for the user’s method of application.

Limitation of Remedies & Liability:
If the GluDown, Inc. product is proved to be defective, THE EXCLUSIVE REMEDY, AT GLUDOWN, INC. OPTION, SHALL BE TO REFUND THE PURCHASE PRICE OF OR TO REPAIR OR REPLACE THE DEFECTIVE GLUDOWN, INC. PRODUCT. GluDown, Inc. shall not otherwise be liable for loss or damages, whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including, but not limited to, contract, negligence, warranty, or strict liability.